Legal conditions and guarantees
We strive to display our most accurate and up-to-date prices on our site. The prices displayed on our website are in Canadian dollars and without taxes. Taxes will be indicated and added at the time of validation of the order by the Customer depending on the place of delivery
Paiement et facturation
Le règlement des Produits commandés s’effectue par visa, MasterCard ou PayPal (via votre compte PayPal ou votre carte bancaire).
Delivery costs are not included in the prices of the products indicated on the online store.
All delivery charges are added to the total price of the order at the time of finalizing the purchase.
All orders will be processed within 1-2 business days. Orders placed on weekends and holidays are processed and shipped the next business day.
Subject to specific stipulations, and from the day of confirmation of the order, the material products ordered will be delivered to the address indicated by the customer on the order form.
In Quebec and Ontario, delivery is free for orders of $ 85 and over. For all orders under $ 85, a fixed shipping charge of $ 9.90 (taxes included) apply.
For the rest of Canada and internationally, delivery costs are automatically calculated by Canada Post based on the weight of the package.
Sorele Cosmetics is not responsible for customs clearance costs. Sorele Cosmetics has no control over these charges and cannot estimate or confirm what the total amount will be as customs policies and import duties vary from country to country.
For international delivery by a service other than Canada Post (DHL, UPS, FEDEX etc…), please contact us at: [email protected]
Return and exchange policy
Your complete satisfaction is our priority. To this end, we invite you to check your order carefully upon delivery. If your item has been damaged in transit, contact us within 24 hours of delivery and we will refund or replace it under conditions and after verifications without hesitation. Beyond this period, it will be considered to be in good condition.
You've changed your mind …… No problem. We only accept your return if the products are 90% intact (unused) and returned in the original packaging. We refund the items within 5 days of receiving your return. Return costs are your responsibility. If you received free shipping because your order had reached the minimum amount of $ 85 before taxes, a shipping charge of $ 9.90 will be subtracted from your refund.
If we shipped the wrong product to you, please contact customer service. We will send you the correct product at no additional cost.
For any return of parcel following an address error or an incomplete address. The package may be reshipped against payment of new shipping costs.
For any return of a package following its non-recovery within the time limits set from the service provider's services, a new package can be sent to you on request. However this request will be the subject of a new invoicing and therefore delivery at the customer's expense.
All of our products are created from natural ingredients. We test our products on ourselves and on a team of volunteer testers. We suggest that you do an allergy test on your skin, in the crook of your elbow, and wait 48 hours to check for any allergies to the ingredients.
We disclaim all responsibilities.
When purchasing our products, we offer you an exact list of ingredients, it is forbidden to reproduce our recipes in order to trade them. Anyone violating this condition may be prosecuted.
We are happy to serve you and hope our products will suit you. We would be grateful if you could send us your comments and suggestions via Facebook or Google+. This with a view to always improving.
We respect your privacy. All personal information provided when you register on our site will only be used for the management of our customers / prospects, for the processing and follow-up of your order, the management of the website and statistics.
We guarantee that no Personal Information from our website is collected without the knowledge of the user, published without the knowledge of the User, exchanged, transferred, assigned or sold on any medium whatsoever to third parties.
For any questions or to contact us regarding your purchase or your request for a quote, please contact us by writing your message directly at the bottom of the Carpentry web page or by contacting us at the email address: [email protected]
We are committed to respecting the legislative provisions set out in:
- Act respecting the protection of personal information in the private sector, CQLR c P-39.1; and / or • Personal Information Protection and Electronic Documents Act, SC 2000, c 5; and / or • Civil Code of Quebec; and / or • Laws of the Province of Quebec.