We strive to display our most accurate and up-to-date prices on our site. The prices displayed on our website are in Canadian dollars and without taxes. The taxes will be indicated and added at the time of validation of the order by the customer according to the place of delivery

Payment and invoicing

Payment for the products ordered is made by visa, MasterCard or PayPal (via your PayPal account or your credit card).


Delivery costs are not included in the prices of the products indicated on the online store.

All delivery charges are added to the total price of the order at the time of finalizing the purchase.

All orders will be processed within 1-2 business day. Orders placed on weekends and holidays are processed and shipped the next business day.

Subject to specific stipulations, and from the day of confirmation of the order, the material products ordered will be delivered to the address indicated by the customer on the order form.

In Quebec and Ontario, delivery is free for orders of 85$ and more. For all orders under 85$, a fixed shipping charge of 9.90$ (taxes included) apply.

For the rest of Canada and internationally, delivery costs are automatically calculated by Canada Post based on the weight of the package.

Sorele Cosmetics is not responsible for customs clearance costs. Sorele Cosmetics has no control over these charges and cannot estimate or confirm what the total amount will be as customs policies and import duties vary from country to country.

Return and exchange policy

Your complete satisfaction is our priority. To this end, we invite you to check your order carefully upon delivery. If your item has been damaged in transit, contact us within 24 hours of delivery and we will refund or replace it under conditions and after verifications without hesitation. Beyond this period, it will be considered to be in good condition.

You've changed your mind …… No problem. We accept your return only if the products are 90% intact (unused) and returned in the original packaging. We will refund the items within 5 days of receiving your return. Return costs are your responsibility. If you received free shipping because your order had reached the minimum 85$ before taxes, a delivery charge of 9.90$ will be subtracted from your refund.

If we shipped the wrong product to you, please contact customer service. We will send you the correct product at no additional cost.

For any return of parcel following an address error or an incomplete address. The package may be reshipped against payment of new postage.

For any return of a package following its non-recovery within the time limits set from the service provider's services, a new package can be sent to you on request. However, this request will be the subject of a new invoicing and therefore delivery at the expense of the customer.

All of our products are created from natural ingredients. We test our products on ourselves and on a team of volunteer testers. We suggest that you do an allergy test on your skin, in the crook of your elbow, and wait 48 hours to check for any allergies to the ingredients.

We release ourselves from all responsibilities.

When purchasing our products, we offer you an exact list of ingredients, it is forbidden to reproduce our recipes in order to sell them. Anyone who violates this condition may be prosecuted.

We are happy to serve you and hope our products will suit you. We would be grateful if you could send us your comments and suggestions via Facebook or Google. This with the aim of always improving.

Privacy and personal information protection policy

We respect your privacy. All personal information provided when you register on our site will only be used for the management of our customers / prospects, for the processing and monitoring of your order, the management of the website and statistics.

We guarantee that no Personal Information from our website is collected without the user's knowledge, published without the user's knowledge, exchanged, transferred, assigned or sold on any medium whatsoever to third parties. .

Contact U.S

For any questions or to contact us regarding your purchase or your quote request, please contact us at the email address: [email protected].


We undertake to comply with the following legislative provisions: Act respecting the protection of personal information in the private sector, CQLR c P-39.1; and / or • Personal Information Protection and Electronic Documents Act, SC 2000, c 5; and / or • Civil Code of Quebec; and / or • Laws of the Province of Quebec.